RETURNS AND REFUNDS POLICY
-Custom orders are non-refundable unless we made a mistake on our end. Please contact us so we can make it right.
-If a mistake was approved by you when the digital proof was provided this does not constitute a mistake on our end. This is non-refundable.
-Re-shipment of returned packages for incorrect address or failure to accept original shipment is subject to additional shipping charges.
-Returns must be pre-approved or it will not be accepted. If you ship your item back without prior approval you will not be refunded.
-Any approved returns are sent at the buyer’s expense.
-Returns must be initiated within 3 days of item's delivery.
- Unfortunately we do not accept returns or exchanges on any custom printed goods.
- We try to package our items as best we can to prevent damage in transit, but sometimes the post can be a little rougher than anticipated. While we cannot control any damage incurred during shipment, and cannot refund the item cost due to it, should your package arrive all bent out of shape please let us know so that we can address our packaging in the future.
- Please note that once an item has been shipped we are no longer in control of their delivery. If your package is lost or damaged in transit you will not be refunded unless you purchased shipping insurance.
NOTE ON COLOR VARIANCES
Due to the many variations in screens and browsers, colors may appear different on different displays. The color you see on your end may not be the same as the color I see on mine. Since it is not possible to guarantee our online colors will look the same on all displays, we do not guarantee that what you see on your screen will be exactly what you see on your printed goods. Colors may appear slightly different when printed on different papers as well (ex. glossy paper will be more vibrant, matte will be more subdued)
We do our very best to make sure your finished product is the same color as the file you provide to us but we simply cannot guarantee it. If you are worried about getting the exact color, please provide the color code and it will be used in creating your custom printed goods however matching is still not guaranteed.